Customer Support

We can offer a complete maintenance solution for your printing machines with a full spares support and even carry out OEM approved servicing schedules at a reduced cost naturally. Our maintenance packages range from yearly in depth services to weekly checks.

Breakdown cover will be provided on request, our current service rates may be found below.

ENGINEER ON-SITE SERVICES
Minimum hourly charge is 4 hours in all cases.

Mon-Fri 0830-1800 £60/ hour + travel time + mileage + expenses at cost.

Mon-Fri 1800-0830 £90/ hour + travel time + mileage + expenses at cost.

Saturday 0830-Sunday 0830 £90/ hour + travel time*1.33 + mileage + expenses at cost.

Sunday 0830-Monday 0830 £120/ hour + travel time*1.5 + mileage + expenses at cost.

TRAVEL TIME
Travel @ £40/hr - Mileage @ £0.45/mile.

WORKSHOP TIME
Workshop time @ £40/hr

RETURN TO BASE
You may wish to return the machine to our premises for servicing or refurbishment. This can be a more economical route for the repair of an older machine. Upon receipt of your equipment an inspection will be carried out and a formal quote issued PRIOR to any commencement of repair work. We would require written authority to proceed with the quoted work package.

TELEPHONE SUPPORT
ADAMTECH CUSTOMERS: Telephone support is available Mon-Fri
0900-1700 for all Adamtech Customers.

NON ADAMTECH CUSTOMERS: Telephone support is available on a pay per minute basis via telephone no. 0898 ??? ???

DEK AGENT: Telephone support is available Mon-Fri 0900-1700.
This is currently free of charge.

ROUTINE SERVICING/MAINTENANCE CONTRACTS
We will be happy to quote individually for service contracts on all DEK equipment.

MACHINES COVERED

Class 1	Class 2
265 (Not typhoon class)	DEK 2000
260	System 2
248	System 3
249 MU1 DEK 65	255 PT & Vis
249 MU2	255 PT & PR
245
240
250
1760 PS
1202 PS
1204
1203
1209 Mini Dryer
255 RS

DEFINITION
CLASS 1: Adamtech possess all drawings refering to all these machines and carry a proportion of spares. We offer all repair services on these machines, although we cannot guarantee all spare parts, as many of the older machines have obsolete components.

CLASS 2: Adamtech have some information pertaining to these machines. We offer no guarantee to be able to return the machine to full working order due to lack of spares or support.